FREE SHIPPING on order above $100 (min. $150 if the products require refrigeration) $100以上で送料無料(冷蔵&冷凍の商品が含まれる場合は$150以上で送料無料)。

FAQs

Frequently Asked Questions

Shopping

How do I place an Order?

To place an order, you first have to be a member.

Joining is simple. Follow a few easy steps by filling in the required information about yourself and you are on your way to becoming a member. Once you are a member, simply add the items you like in the CART, choose your delivery date and check out. You are on your way to receiving your order from us.

A FEW BASIC CONDITIONS WHEN SHOPPING with MOTTOMART

1. All orders have to placed via the website. We do not accept phone orders.

2. Sign up to our Website.

3. Minimum purchase of $30 is a requirement.

4. For more details, visit our Terms of Service at the bottom of this page

Delivery / Shipping

Which suburbs are covered by our vehicle delivery?

We deliver to all Sydney Metro areas (within the radius of 45km from our Lane Cove West warehouse)

If you are located outside the radius of our vehicle delivery service, please feel free to contact us at info@mottomart.com.au to make alternative arrangements.

What Shipping Methods Are Available?

The different methods of delivery depend both the location and the items in your order. Your order can be delivered to you in a variety of methods, refrigerated vehicle, couriers or you can pick-up the order from our network locations.

Do You Ship Interstate or Internationally?

Conditional Yes.

Please be aware of the conditions and restrictions impose by your local authority

We only ship dry and non-refrigerated items to our interstate and international customers.

Please check with your local authorities before ordering as certain items are restricted or prohibited in your location. We do not take any responsibilities towards products being seized or confiscated by the authorities in your location. It is also your responsibility to pay any additional duties or taxes that may be imposed by your local authorities on the items purchased.

Payment

Is Buying On-Line Safe?

Mottomart is hosted by Shopify. It is a highly secure SAAS platform.

Credit Card Data

Shopify is designed to have the PCI level 1 compliant for credit card processing. This means that our platform has already adhered to the highest standards of server compliance, at the same time, the highest standards in the world on payment processing.

What Payment Methods Are Accepted?

We accept all Major Debit and Credit Cards as a method of Payment. Mastercard, Visa, American Express

Currently, we DO NOT accept Diners, PayPal, Google Pay or Bit-Coin.

Returns / Refunds

How do I return an item?

Contact us for a Return

1. To start a return, you can contact us at info@mottomart.com.au.

2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

4. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Do I have to pay anything to return my items?

The customer needs to pay for the return postage unless otherwise agreed.

Returns/Refunds

Our primary goal is the commitment to service, returns or refunds will be issued under certain unforeseen circumstances or after careful evaluation.

Terms and Conditions for Return

We have a no return policy because of the nature of our products. As we do not accept return or change of mind, please choose carefully before confirming your purchase.

No Refunds or Exchanges will be provided for items on Sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging or it is not fit for purpose. You’ll also need the receipt or proof of purchase.

Refunds

A refund will be only issued, should any of the items in your order become unavailable, defective/damaged, items not fit for intended purpose or approved returns. We will gladly process either an agreed partial cost or a full refund on item to original method of payment or credit card.

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